Shipping Time

• Most orders are delivered within 3 to 6 business days of being placed.
• We will notify you within 24 hours if items you ordered are out-of-stock.
• Drop ship items may incur additional shipping time.

Shipping Method

• UPS Ground, UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air available for most locations.
• Orders shipping from multiple warehouses may incur additional shipping charges.
• Orders shipping to Alaska or Hawaii may incur additional shipping charges.

Payment Methods

• Visa, Mastercard, Discover, American Express
• Money order/Cashiers check
• Check (Must wait to clear)
• Credit cards issued outside of the USA are not accepted.
• No COD

Order Inspection

Upon arrival inspect the contents of your order to insure that no pieces are missing.

Missing Items, Parts or Accessories

First, check you tracking information and order summary to make sure that all items were shipped together or at the same time. If your order was spilt into different shipments, make sure you have all of the boxes shipped to you. I.E. box 1 of 2 and box 2 of 2. Double check the shipping boxes and packing/packaging to make sure the item didn't shift or move during shipping.

Replacing Missing Items

If after following the steps above and you still find that an item is missing from your order, contact Customer Service within 48 business hours after receipt.

Returns

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return ScreenPrintingSuperstore.com reserves the right to charge a restocking fee of 20% at Screen Printing Superstore's sole discretion. Return processing may take up to 5 business days from the time your product is received. Shipping and handling charges are not refundable.

Inspection Criteria

• Products must be in the original manufacturers packaging, and shipped securely
• Products must be complete with any standard certification labels (UL listing, capacity, brand name) originally placed and not tampered with.
• Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication.
• Products so labeled with a security seal, must have the seal intact and not tampered with.
• Emulsion, Film and any liquids must be returned un-opened.
• All clearance item sales are final, no returns, exchanges or refunds accepted.

Return Authorization Number

Returns will not be accepted without a valid Return Authorization (RA) number. Unless otherwise specified in the item listing on our website or in our Return policy, you may request an RA within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon as possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at Screen Printing Superstore's sole discretion.

 

 

Cancellations

• Order cancellation can only be made before shipment.
• Once shipment occurs, the return policy is in effect.
• For orders that are cancelled in transit or delivery is refused, customer is responsible for actual shipping and handling charges.

Backorders

• No backorders.
• If an item is unavailable it will be removed from the order, and you will be notified.

Note:

• Free Shipping and Flat Rate Shipping offers are only valid on complete transactions, i.e. order has been paid for and delivered.